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Privacy Policy

Evercast, LLC Privacy Policy

Evercast LLC ("we",“us”,“our”) are committed to protecting and respecting your privacy.  We will never sell or rent your personal data to anyone.

This privacy policy (“Privacy Policy”) and any other documents referred to herein, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting https://v2.evercast.us (“Site”) you are accepting and consenting to the practices described in this Privacy Policy.

DATA CONTROLLER

In relation to the personal data of individuals located in the EU and for the purposes of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, (“GDPR”)orany subsequent amendment or replacement or supplementary legislation(“Data Protection Law”), the data controller is Evercast LLC of 7373 East Doubletree Ranch Road, Suite 200, Scottsdale, Arizona 85258, USA.

LEGAL BASIS FOR PROCESSING

We collect and use the personal data described below in order to provide you with access to our Site and Services in a reliable and secure manner. We also collect and use personal data:

  • For our legitimate business needs.
  • To fulfil our contractual obligations to you.
  • To comply with our legal obligations.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following information about you:

Information you give us. You may give us information about you by filling in forms on our Site or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our Site, apps and subscribe to our services (“Services”)or participate in Evercast presentations, demos proprietary Evercast Sessions, recorded Evercast Sessions and a Host, administrator or invited participant and when you report a problem with our Site or Services. The information you give us may include your name, address, email address and phone number personal description and photograph, company, project, or associated business. When you choose to be an active, streaming participant in virtual Evercast room, you grant us access to the audio and video from your connected devices.

When you register to use the Site and each time you use the Site and our Services we will collect the following information in order to provide access to the Services to you: display name, email address, IP address, organization/enterprise associations (if any), date and time of access to different site features (i.e. recordings, rooms you enter and authentication requests).  We also collect your operating system version, browser version, and certain plug-ins related to our services for troubleshooting purposes.

We store transmitted RTP packets containing encoded audio and video information. We also store: service access attempts (both successful and unsuccessful) to various parts of our application; invitations created and accepted; rooms created, edited, and deleted; recordings created, edited, and deleted; any annotations or chat messages that take place in a live session; any interaction with the site, including but not limited to UI element clicks, text entered (whether submitted or not submitted), and any other actions taken within the user interface of the Evercast application. We also attempt to differentiate between your devices and store different device identifiers. We store this information for additional authentication security, compliance and auditing purposes, and also to provide you a better experience on each of your different devices.

Information we collect about you. With regard to each of your visits to our Site we may automatically collect the following information:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • Information about your visit, including the full Uniform Resource Locators (URL) you visited and arrived from, including date and time of access; Evercast virtual room description; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • We may collect any request headers your browser sends, WebRTC session call stats and signals, and (while streaming) data from any audio or video devices you have selected and granted us access to; we collect this information to provide better security and to troubleshoot stability and performance issues, as well as to deliver the service.
  • Information from other online accounts to which you have given us permission to collect data from within your settings or the privacy policies of these other online services. For example, this can be by choosing to send us mobile device permissions, your location data if/when accessing our Site from your smartphone; or it can be from the integrations and connections that you choose to install when using the Services like from an Enterprise Identity Provider for single sign on.

Information we receive from other sources. We may receive information about you if you use any other services we may provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this Site.

Information collected by third parties. We are also working closely with third parties (including, for example, sub-contractors in technical, payment and delivery services, analytics providers, content delivery networks) and may receive information about you from them.

Zendesk: to connect information about customer help and information inquiry requests (for support purposes)

Google: to enable email communications with you and provide Site analytics data.

Hubspot: to manage contacts and keep a record of communications/ interactions with customers.

Paytraq: our cloud accounting system that stores email and names of persons sent invoices by email.

COOKIES AND OTHER IDENTIFIERS

We use cookies and browser storage (aka localStorage) on our Site to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve the Site.

What are cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the Site. Cookies can be “persistent” or “session” cookies.

We use persistent cookies and session cookies on our Site.

Persistent Cookies

A persistent cookie is stored on a user’s device in between browser sessions which allows the preferences or actions of a user across the Site (or in some cases across different websites) to be remembered. We use persistent cookies to save your login information for future logins to the Site.

Session Cookies

A session cookie allows the Site to link your actions during a browser session. We use session cookies to enable certain features of the Site, to better understand how you interact with the Site and to monitor aggregate usage by users and web traffic routing on the Site. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Site and then close your browser.

Which cookies we use and why

The table below explains the cookies we use and why we use each of them:

Cookie

Type

Purpose

Duration

trackingId
Preference cookie
Tracking hardware, device specific preferences for use within the service.
> 1year
Google Analytics
Tracking cookies
These cookies are used to collect information about how visitors use our Site. We use the information to compile reports and to help us improve the Site. The cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the Site from and the pages they visited. If you do not allow these cookies we will not be able to include your visit in our statistics. You can read the full Google Analytics privacy policy at: http://www.google.com/policies/privacy/.
Cloudflare
Security Token
Cloudflare uses identifiers to better differentiate between legitimate and illegitimate traffic. This token may or may not be present.
Single Session
Host-JWT
Host-Nonce
Sign-in cookies
When you sign in, we generate cookies that let us know whether you are signed in or not. Our servers use these cookies to work out which account you are signed in with these cookies include a JWT and a nonce. The nonce is also stored in localStorage.
Single Session
session
ExpirationTime
Tracking
cookies
We use site performance cookies to remember preferences you may have set on our Sites and to log you out after periods of inactivity.  These include both a “trackingId” cookie for device differentiation and also “sessionExpirationTime” for inactivity.
Single Session

Cookie

trackingId

Type

Preference cookie

Purpose

Tracking hardware, device specific preferences for use within the service.

Duration

> 1year

Cookie

Google Analytics

Type

Tracking cookies

Purpose

These cookies are used to collect information about how visitors use our Site. We use the information to compile reports and to help us improve the Site. The cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the Site from and the pages they visited. If you do not allow these cookies we will not be able to include your visit in our statistics. You can read the full Google Analytics privacy policy at: http://www.google.com/policies/privacy/.

Cookie

Cloudflare

Type

Security Token

Purpose

Cloudflare uses identifiers to better differentiate between legitimate and illegitimate traffic. This token may or may not be present.

Duration

Single Session

Cookie

Host-JWT
Host-Nonce

Type

Sign-in cookies

Purpose

When you sign in, we generate cookies that let us know whether you are signed in or not. Our servers use these cookies to work out which account you are signed in with these cookies include a JWT and a nonce. The nonce is also stored in localStorage.

Duration

Single Session

Cookie

session
ExpirationTime

Type

Tracking
cookies

Purpose

We use site performance cookies to remember preferences you may have set on our Sites and to log you out after periods of inactivity.  These include both a “trackingId” cookie for device differentiation and also “sessionExpirationTime” for inactivity.

Duration

Single Session

You can set up your browser options, to stop your computer accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use the whole of the Site or all functionality of the Services.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

USES MADE OF THE INFORMATION

We use information held about you in the following ways.

Information you give to us. We will use this information:

  • To carry out our obligations arising from any contracts entered into between you and us;
  • To provide you with the information, products and services that you request from us;
  • To notify you about changes to our Site and Services;
  • To ensure that content from our Site and Services is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

  • To administer our Site and Services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • To inform you about scheduled Service downtimes and new features;
  • To improve our Site and Services to ensure that content is presented in the most effective manner for you and your computer;
  • To allow you to participate in interactive features of our service, when you choose to do so;
  • As part of our efforts to keep our Site and Services safe and secure;
  • To monitor your use of the Site is in compliance with any legal agreements with have with you.

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

We will not share, sell or rent your personal data to any 3rd party company or entity.

DISCLOSURE OF YOUR INFORMATION

Information we share with third parties. We may share certain of your information with selected third parties including:

  • Professional advisors acting as service providers to us in relation to the Site - including lawyers, bankers, auditors, and insurers on an as needed basis but not part of day-to-day activities.
  • Analytics and search engine providers that assist us in the improvement and optimization of our Site; such as Google Analytics.

Information we disclose to third parties. We may disclose your personal data to third parties:

  • In the event that we sell or buy any business or assets.
  • If we or a member of our group of companies or substantially all of their assets are acquired by a third party, in which case personal data held by them about their customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our legal agreement with you and/or any other agreements; or to protect our rights, property, safety, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

WHERE WE STORE YOUR PERSONAL DATA

Our Services are global and your information (including personal data) may be stored and processed in any country where we have operations or where we engage service providers, and we may transfer your information to countries outside of your country of residence, which may have data protection rules that are different from those of your country of residence.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. In particular, this means that your personal data will only be transferred to a country that provides an adequate level of protection (for example, where the European Commission has determined that a country provides an adequate level of protection) or where the recipient is bound by standard contractual clauses according to conditions provided by the European Commission (“Standard Contractual Clauses”).

Our Site and Services are accessible via the internet and may potentially be accessed by anyone around the world. Other users may access the Site or Services from outside the EEA. This means that where you chose to post your data on our Site or within the Services, it could be accessed from anywhere around the world and therefore a transfer of your data outside of the EEA may be deemed to have occurred. You consent to such transfer of your data for and by way of this purpose.

PROTECTION OF YOUR INFORMATION

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site or Services, you are responsible for keeping this password confidential. We ask you not to share any password with anyone.

Transmissions within Evercast are encrypted and secure. Unfortunately, transmissions of information via the Internet to Evercast, may not be completely secure. Although we will endeavor to protect your personal data. we cannot guarantee the security of your data transmitted to our Site or the Services. Any transmission is at your own risk. Once we have received your information, we do use strict procedures and security features in the effort to prevent unauthorized access.

LINKS TO OTHER WEBSITES

Our Site and Services may, from time to time, contain links to and from the websites of others. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies should you choose to submit any personal data to these websites.

DATA RETENTION

We retain personal data for as long as necessary for the relevant activity for which it was provided or collected. This will be for as long as we provide access to the Site or Services to you, your account with us remains open or any period set out in any relevant contract you have with us. However, we may keep some data after your account is closed or you cease using the Site or Services for the purposes set out below.

We may retain personal data where reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, maintain security, prevent fraud and abuse, resolve disputes and enforce our legal agreements with you. We will retain de-personalised information after your account has been closed.

Please note: After you have closed your account or deleted information from your account, any information you have shared with others will remain visible. We do not control data that other users may have copied from the Site or Services.

AGE OF USERS

This Site and the Services are not intended for and shall not be used by anyone under the age of 16.

PROVISIONS APPLICABLE TO USERS LOCATED IN THE EU OR THE UK

Your rights: You have the right under Data Protection Law, free of charge, to request:

  • Access to your personal data.
  • Rectification or deletion of your personal data.
  • A restriction on the processing of your personal data.
  • Object to the processing of your personal data.
  • A transfer of your personal data (data portability) in a structured, machine readable and commonly used format.
  • A transfer of your personal data (data portability) in a structured, machine readable and commonly used format.
  • Withdraw your consent to us processing your personal data, at any time.

You can make a request in relation to any of the above rights by contacting us as set out at the end of this Privacy Policy. We will respond to such queries within 30 days and deal with requests we receive from you, in accordance with the provisions of Data Protection Law.

Storage of your personal data

The personal data that we collect from you may therefore be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or partners. Such staff or subcontractors may be engaged in, among other things, the fulfilment of your order, the processing of your payment details or the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing outside of the EEA.

Marketing Communications

We will send you marketing emails if you “opt in” to receive marketing emails when registering on our Site, or if you have enquired about, or purchased any of our goods or services.

Please note that, if you change your mind about being sent marketing emails you can “opt out” at any time by clicking the “unsubscribe” link at the bottom of any marketing email. Once you “opt out”, you will no longer receive any marketing emails from us. We will continue to communicate with you regarding your service billing and support via email.

We send push notifications from time to time in order to update you about any service updates, events and promotions we may be running. If you no longer wish to receive these communications, please disable these in the settings on your device.

COMPLAINTS

If you have any complaints about our use of your personal data please contact us as set out at the end of this Privacy Policy or contact your local data protection supervisory authority in the country in which you are located.

Our EU representative is:

Jon Walkenhorst

7373 East Doubletree Ranch Road, Suite 200, Scottsdale, Arizona 85258, USA

privacy@evercast.us

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.

This Privacy Policy was last updated on November 19 2020 and replaces any other Privacy Policy previously applicable from this date.

CONTACT

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to:

By post: Evercast LLC of 7373 East Doubletree Ranch Road, Suite 200, Scottsdale, Arizona 85258, USA.

By email: support@evercast.us


Rev.#3 11.20, 2020