• Strong leadership experience 
• Expert at building and scaling AWS infrastructure and SaaS applications
• Exposure to other cloud platforms (GCP, Azure, etc)
• You’ve been responsible for securing and ensuring the reliability of a product or service, built in the cloud, that supports millions of users 
• Strong ability to understand and document existing systems, find deficiencies, refactor, and make improvements
• Experience building and testing robust disaster recovery plans
• Ability to configure any cloud environment for performance, redundancy and stability
• You know when to build solutions and you know when to buy them. And when you build them, you build them in code
• Ability to manage your teams without breaking a sweat, while vigorously hiring more
• Strong communication skills, both written and verbal
• Experience in cultivating and mentoring talent
• Adaptable and dependable

• 5+ years of Product Management experience
• 3+ years of experience working in SDLC methodologies such as agile, scrum and test-driven development
• Ability to analyze problems and quickly respond
• Flexibility and a high capacity to deal with ambiguity are very desirable

• Be flexible to work in a 365, 24/7 weekly schedule rotation (1st shift: 8am-5pm PT, 2nd shift: 4pm-1am PT, Graveyard: midnight - 9am PT)
• One+ year previous customer service experience, preferably in a contact call center environment
• Experience with CRM (customer relationship management) and ticketing systems such as HubSpot, Jira, Salesforce, Zendesk, etc. is preferred
• Technical troubleshooting customer experience is required
• Experience in editorial, video editing, sound editing, and/or have knowledge of NDI, Pro-tools, AVID, OBS, Media Composer, Premiere, is preferred
• Prior experience/knowledge of the Hollywood industry (roles, terminology) is a plus
• Proficiency in Microsoft and Apple Operating Systems
• Proficiency in networking/internet systems preferred
• Have strong interpersonal skills (both written and oral), excellent phone etiquette, strong listening skills, and be detail oriented
• Ability to develop strong rapport with client early on in the customer interaction
• Demonstrate ability to successfully transition escalated client inquiries into positive interactions
• Possess a positive attitude, think creatively, be flexible, and embrace change
• Work in a fast-paced, results-oriented environment
• Enjoy/thrive on autonomy and be results focused
• Works well independently and within team environment
• Be highly motivated and prepared to work hard
• Be open and receptive to constructive feedback from Team Leaders, Management, and peers

Please note: 

• This position is fully remote
• Must be USA or Canada based
• We do not offer sponsorship
• Fluency in Spanish is a plus

• 3+ years of accounts receivable experience (experience with subscriptions is a plus)
• 3+ years of experience working with a stack of financial/accounting systems
• Strong oral and written communication skills
• Good interpersonal skills - interaction with clients, colleagues, and management
• Ability to establish and maintain an effective working relationship with co-workers, other departments and vendors
• Provide positive leadership by coordinating work efforts, making suggestions, streamlining functions and keeping management abreast of any potential work problems
• Quick learner & strong organizational skills
• Attention to detail and analytical skills
• Ability to be flexible, multi-task and work well under pressure